Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", "Buyer", or "you") and Hide Lifestyle ("Company", "we", "us", or "our"), governing your access to and use of www.hidelifestyle.in (the "Website" or "Platform") and any purchase of products offered thereon. By accessing the Website, registering an account, adding items to your cart or wishlist, or completing a purchase, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety, along with our Privacy Policy (Part A) and all other policies published on the Website.

If you are accessing or using the Website on behalf of a company, organization, trust, government body, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. References to "you" shall apply to that entity.

These Terms are governed by the laws of India and comply with:

• The Indian Contract Act, 1872
• The Sale of Goods Act, 1930
• The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020
• The Information Technology Act, 2000 and its subsidiary Rules
• The Goods and Services Tax Act, 2017 (CGST, IGST, and SGST)
• The Legal Metrology Act, 2009 (for product labelling requirements)

B.1.1 Age and Legal Capacity

• You must be at least 18 years of age to use this Website and purchase products.
• By using this Website, you represent that you possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872, and that you are not legally prohibited from purchasing our products in your jurisdiction.
• Users in jurisdictions where purchase of our products is prohibited, restricted, or requires licenses not held by you are not permitted to access or use our Website.

B.1.2 Account Creation and Responsibilities

• Creating a registered account is required to complete purchases, view order history, manage wishlists, save delivery addresses, and access post-purchase support.
• You are solely responsible for providing accurate, current, and complete registration information including your name, email address, and mobile number. Providing false information constitutes a breach of these Terms and may result in immediate account termination.
• You must maintain the confidentiality of your account credentials (username and password). You are responsible for all activities conducted through your account, whether authorized by you or not.
• You must notify us immediately at info@hidelifestyle.in if you suspect or discover any unauthorized use of your account, unauthorized access to your credentials, or any other security breach.
• We reserve the right to suspend, deactivate, or permanently delete accounts that: contain false or inaccurate information; are used for fraudulent or illegal purposes; violate these Terms; or remain inactive for more than 24 consecutive months.
• You may not register more than one account per individual. Creating duplicate accounts to circumvent account restrictions is prohibited.
• You may not transfer your account, credentials, or purchasing rights to any other individual or entity without our prior written consent.

B.2.1 Product Information Accuracy

• We make every reasonable effort to ensure that product descriptions, specifications, dimensions, weights, material compositions, colors, and images are accurate, current, and complete.
• Product images are provided for illustrative purposes only. Actual colors, textures, and appearances may vary due to: photography lighting conditions; monitor calibration, brightness, and color settings; batch-to-batch natural material variation; and post-production image processing.
• Genuine leather is a natural material produced from animal hide. Each unit will have unique grain patterns, surface markings (including healed scars, veining, and wrinkles), and subtle tonal variations inherent to the specific animal hide used. These natural characteristics are not manufacturing defects and do not affect the quality, durability, or value of the product.
• Canvas products may exhibit natural weave texture irregularities and minor color variations between production batches. These are characteristics of the material and not defects.
• All materials, dimensions, and capacities stated in product descriptions are approximate and may have a tolerance of ±5% unless otherwise stated.
• We reserve the right to modify product specifications, discontinue products, update descriptions, or remove products from sale at any time without prior notice.

B.2.2 Stock Availability

• Inventory levels displayed on the Website are updated in near real-time, but stock is not reserved until an order is confirmed and full payment is received.
• We do not guarantee the continued availability of any product at the time you wish to purchase it.
• If a product becomes unavailable after your order is placed and payment processed (e.g., due to simultaneous orders from multiple customers), we will notify you within 2 business days and offer: (a) a substitution of equivalent style, quality, and value subject to your acceptance; or (b) a full refund to your original payment method within 5–7 business days.

B.2.3 Pre-Orders and Back-Orders

Where a product is listed as available on pre-order or back-order, estimated availability and dispatch dates are indicative only and may be subject to manufacturing, procurement, or shipping delays. We will proactively communicate any material delays. If fulfillment is delayed by more than 30 calendar days beyond the estimated date communicated at checkout, you may cancel your order and receive a full refund with no penalty.

B.3.1 Displayed Prices

• All product prices on the Website are displayed in Indian Rupees (INR) and include applicable GST unless expressly stated otherwise.
• Prices are subject to change without prior notice. The price applicable to your order is the price confirmed at the moment you complete the checkout process and submit payment.
• Promotional prices, sale prices, discount codes, and bundle offers apply only during the specified promotional period and cannot be applied retroactively to orders already placed or fulfilled.
• Prices displayed are for individual units unless the product listing explicitly states it is a set, combo, or bundle.
• Shipping charges (if applicable) are displayed separately at checkout and are not included in the listed product price unless a "Free Shipping" offer applies.

B.3.2 GST and Tax Invoices

• All prices include GST at the applicable rate under the Goods and Services Tax Act, 2017. GST invoices are issued for all orders and delivered electronically to your registered email address within 24–48 hours of order confirmation.
• For B2B buyers, GST invoices with your company GSTIN will be issued on request. You must provide your valid GSTIN at the time of placing the order. Requests to include GSTIN on invoices after issuance may not be accommodated due to GST return filing timelines.
• We are not liable for any additional taxes, import duties, levies, or surcharges applicable in your jurisdiction beyond GST charged at source.

B.3.3 Pricing Errors

Despite our best efforts to maintain accurate pricing, errors may occasionally occur due to technical issues, manual data entry errors, or system malfunctions. In such cases: (a) if we discover a pricing error before dispatching your order, we will notify you of the correct price and offer you the option to proceed at the correct price or cancel for a full refund; (b) if we discover a pricing error after dispatch, the order will not be recalled, but we reserve the right to adjust pricing for future orders. We are not contractually obligated to honor manifestly erroneous prices (e.g., where a product listed at INR 5,000 was accidentally priced at INR 50).

B.4.1 Placing an Order

• Browsing the Website does not constitute a commitment to purchase. Adding a product to your cart or wishlist does not constitute a purchase, reservation, or guarantee of availability.
• A purchase offer is made when you submit your order by clicking the final "Place Order" or equivalent button at checkout.
• A legally binding contract between you and Hide Lifestyle is formed only when we send you a written Order Confirmation via email or WhatsApp, explicitly confirming that we have accepted your order.
• Automated payment receipts or gateway confirmations from Razorpay constitute payment acknowledgement, not Order Confirmation from Hide Lifestyle.
• You are solely responsible for reviewing the accuracy of your order (products, quantities, colors/variants, delivery address, contact number, and payment details) before submitting. Errors identified after submission must be reported to us immediately.

B.4.2 Order Acceptance and Rejection

We reserve the right to accept or reject any order at our sole discretion, without being obligated to provide a reason, including in cases of: stock unavailability confirmed after order placement; suspected fraud, abuse, or policy violations; payment verification failure or payment gateway decline; pricing errors; or inability to deliver to the specified location.

In cases where your order is rejected after payment, a full refund will be processed to your original payment method within 5–7 business days. We will notify you of the rejection via email or WhatsApp.

B.4.3 Order Modifications

Modifications to a confirmed order (including changes to product variant, quantity, delivery address, or contact details) may be accommodated only if the modification request is received before the order is dispatched and processed by our fulfillment team.

To request a modification, contact us immediately via WhatsApp at +91 98258 81666 or email at info@hidelifestyle.in with your order number and the specific change requested.

We cannot guarantee that modification requests will be accommodated once packing has commenced. If a modification is not feasible, you may cancel the order (before dispatch) and place a new order.

Full payment terms are detailed in Part E. Key provisions applicable to all retail orders:

• All orders require full payment in advance before dispatch. We do not offer Cash on Delivery (COD) unless specifically indicated for your delivery location at checkout.
• We accept: Credit and Debit Cards (Visa, Mastercard, Amex, RuPay); UPI (Google Pay, PhonePe, Paytm, BHIM); Net Banking (all major Indian banks); and Digital Wallets (Paytm, Mobikwik, Freecharge, and others) all processed securely via Razorpay.
• EMI and Buy Now Pay Later (BNPL) options are available at checkout, subject to eligibility as determined by Razorpay and participating financial institutions.
• In the event of a payment failure, declined transaction, or charge-back, your order will not be processed or dispatched. We are not liable for charges imposed by your bank, card issuer, or payment provider in connection with failed transactions.

Full shipping terms are detailed in Part C. Key provisions applicable to all orders:

• We ship across India to all serviceable PIN codes. Delivery to certain remote or restricted areas may have extended timelines or additional charges.
• Estimated delivery timelines are 3–7 business days for standard shipping, subject to your location, courier partner capacity, and other factors.
• Legal title to and risk of loss for the products pass to you upon delivery of the products to the courier partner for dispatch from our facility.
• We are not responsible for delivery delays caused by courier partners, natural disasters, government actions, road/port closures, strikes, or any other circumstances beyond our reasonable control.
• You are solely responsible for providing a complete, accurate, and accessible delivery address. We accept no liability for non-delivery, misdelivery, or delay resulting from incorrect, incomplete, or inaccessible address information provided by you.
• Failed delivery attempts by the courier will be rescheduled per the courier's policy. If a shipment is returned to us due to non-availability, refusal to accept, or incorrect address, re-dispatch will be subject to additional charges payable by you in advance.

Full return, exchange, and refund terms are detailed in Part D. Key provisions:

• Returns: Within 5 calendar days of delivery. Products must be unused, with all original tags and packaging intact.
• Exchanges: Within 7 calendar days of delivery, subject to availability of the desired replacement.
• Customized, personalized, or sale/clearance products are strictly non-returnable and non-exchangeable unless they are defective due to manufacturing error.
• Manufacturing defects must be reported within 48 hours of delivery with clear photographic evidence.
• Approved refunds are processed to the original payment method within 7–10 business days of receipt and inspection approval of the returned item.

B.8.1 Manufacturing Quality Warranty

All Hide Lifestyle products undergo quality inspection before dispatch. We warrant that our products, at the time of delivery, will be free from manufacturing defects in materials and workmanship under normal conditions of use.

B.8.2 Warranty Coverage

Our warranty covers:

• Stitching failures not caused by overloading, misuse, or excessive strain beyond the product's intended use
• Hardware defects (buckle, zipper, clasp, and snap button failures) not caused by normal wear, physical impact, or corrosive exposure
• Delamination, peeling, or material separation occurring within 30 days of delivery under normal, intended use

Our warranty expressly does NOT cover:

• Normal wear and tear, including surface scratches, scuffs, creases, and fading from regular use
• Damage caused by exposure to water, rain, liquids, chemicals, solvents, bleach, alcohol, or dyes
• Damage from overloading beyond the product's recommended weight capacity
• Damage from misuse, improper storage, or exposure to excessive heat, sunlight, or humidity
• Color changes, darkening, or patina development in leather due to age and use these are natural properties of leather and are not defects
• Damage resulting from unauthorized alterations, repairs, or cleaning attempts using inappropriate products or methods
• Cosmetic imperfections (minor surface marks, pin holes, stitch irregularities) that do not affect the structural integrity or functionality of the product
• Damage occurring after the product has been used

B.8.3 Making a Warranty Claim

Contact info@hidelifestyle.in within the applicable claim window (48 hours for defects apparent on delivery; 30 days for latent defects) with: (a) your order number; (b) a written description of the issue; and (c) a minimum of 3 clear photographs from different angles showing the defect. We will assess the claim and communicate our decision within 3 business days. Valid warranty claims will result in repair, replacement, or refund at our discretion.

The longevity and appearance of your Hide Lifestyle product depend significantly on proper care. We provide the following care guidelines:

• Leather Cleaning: Wipe gently with a soft, dry or slightly damp cloth to remove surface dust and light stains. Avoid using wet cloths, paper towels, or harsh chemical cleaners, as these can strip the leather's natural oils and cause discoloration.
• Leather Conditioning: Apply a high-quality leather conditioner or cream every 3–6 months to maintain suppleness, prevent drying and cracking, and enhance natural sheen. Test the conditioner on a small, inconspicuous area first.
• Sunlight and Heat: Avoid prolonged exposure to direct sunlight, heat sources (radiators, car dashboards, dryers), or extreme temperature changes, as these can cause leather to fade, crack, or warp.
• Moisture: If the product gets wet, blot excess moisture with a soft cloth and allow to air-dry naturally at room temperature, away from direct heat. Do not use a hairdryer or heater. Stuff the bag with tissue paper to maintain its shape while drying.
• Storage: When not in use, store leather products in a breathable dust bag or cotton pillowcase in a cool, dry, well-ventilated space. Avoid storing in plastic bags, sealed containers, or damp environments, as these can encourage mold growth.
• Canvas Products: Spot-clean with a damp cloth and a small amount of mild soap. Rinse with clean water and air-dry. Do not machine-wash, tumble-dry, or iron canvas bags.
• Hardware: Metal hardware (buckles, zippers, rings) may be wiped with a dry cloth. Avoid contact with corrosive substances.
• Shape Maintenance: Do not overload bags beyond their recommended capacity, as this strains stitching and distorts the bag's shape over time.

NOTE: Damage resulting from failure to follow these care guidelines is not covered under our warranty and will not qualify for returns or exchanges.

B.10.1 Cancellation by the Customer

You may cancel a confirmed order at any time before the order is dispatched (before a tracking number is assigned). Contact us immediately via WhatsApp (+91 98258 81666) or email (info@hidelifestyle.in) with your order number and a cancellation request.

Once an order is dispatched (shipment is picked up by the courier and a tracking number is issued), it cannot be cancelled. In such cases, you must follow the return process detailed in Part D after receiving the delivery.

For prepaid orders cancelled before dispatch, a full refund will be initiated to the original payment method within 5–7 business days of our cancellation confirmation.

For customized or personalized orders, cancellation may not be possible once production has commenced. See Part G for corporate/customized order cancellation terms.

B.10.2 Cancellation by Hide Lifestyle

We reserve the right to cancel any confirmed order at any time due to: stock unavailability discovered after order placement; payment verification failure or suspected fraudulent payment; pricing errors identified post-order; technical errors on the Website; or force majeure events.

In all cases of Hide Lifestyle-initiated cancellations, you will be notified promptly via email or WhatsApp, and a full refund (where payment was received) will be issued within 5–7 business days.

• The wishlist feature is provided for your convenience and allows you to save products for future consideration. Items in your wishlist are not reserved, held, or price-locked.
• Prices for wishlisted products may change at any time. We do not guarantee the availability or pricing of wishlisted products when you choose to purchase.
• With your consent, we may send you notifications (email or WhatsApp) about wishlisted products, including price drops, low stock alerts, and related product recommendations.
• Account data, including wishlist contents, order history, and saved addresses, is personal and non-transferable. You may not share your login credentials.

By using this Website, you expressly agree not to engage in any of the following:

• Submitting false, fraudulent, inaccurate, or misleading orders, reviews, account information, or payment details
• Impersonating another individual or entity, or falsely claiming to represent an organization you are not authorized to represent
• Attempting to gain unauthorized access to any part of the Website, our servers, databases, networks, or other users' accounts by any means, including hacking, phishing, or credential stuffing
• Using automated tools, bots, crawlers, scrapers, or spiders to extract, index, copy, or monitor data from the Website without our express written permission
• Uploading, transmitting, or distributing viruses, malware, ransomware, Trojan horses, or any other malicious or harmful code or software
• Engaging in any conduct that disrupts, damages, overloads, or impairs the functioning, security, or performance of the Website or its underlying infrastructure
• Placing speculative, fictitious, or fraudulent orders with no genuine intention to purchase, for any purpose including testing, inflating demand figures, or manipulating our inventory or review systems
• Reselling, sub-licensing, or commercially exploiting products purchased from our Website without prior written authorization as an authorized reseller
• Using the Website for any purpose that violates applicable Indian laws, including laws relating to fraud, copyright infringement, defamation, data protection, or consumer protection

You may submit product reviews, ratings, photographs, and testimonials through our Website or through third-party platforms such as Google and Instagram. By submitting such content ("User Content"), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, display, reproduce, adapt, and distribute your User Content in connection with our business, including in marketing materials, social media, and on the Website.

You represent and warrant that: (a) your review is based on genuine first-hand experience of purchasing and using the product; (b) your review is truthful and not misleading; (c) you own the rights to any photographs submitted; and (d) your content does not infringe any third-party rights.

We reserve the right to remove or decline to publish reviews that contain false or defamatory statements, are suspected to be inauthentic or submitted by competitors, violate our content guidelines, or are otherwise inappropriate.

We may feature selected customer reviews and photographs in our marketing communications and on our Website.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE WEBSITE AND ALL CONTENT, PRODUCTS, FEATURES, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR UNINTERRUPTED AVAILABILITY. We do not warrant that the Website will be error-free, free of viruses or malicious code, or that any defects will be corrected. We do not make any warranty regarding the results that may be obtained from use of the Website.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY TO YOU IN CONNECTION WITH ANY CLAIM ARISING FROM OR RELATED TO A SPECIFIC ORDER SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE PRODUCTS DIRECTLY INVOLVED IN THAT CLAIM.

We shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages including but not limited to loss of profit, loss of revenue, loss of goodwill, loss of data, loss of business opportunity, or business interruption, even if we have been advised of the possibility of such damages.

We shall not be liable for any failure, error, delay, or interruption caused by our courier partners, payment gateway (Razorpay), internet service providers, third-party platforms, or any other third-party service providers we engage.

We shall not be liable for any damages arising from your reliance on product descriptions, images, user reviews, or third-party content on the Website.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence or that of our employees; fraud or fraudulent misrepresentation; or any other liability that cannot be lawfully excluded or limited under Indian law.

You agree to indemnify, defend (at our option), and hold harmless Hide Lifestyle, its proprietors, directors, officers, employees, agents, affiliates, and service providers from and against any and all claims, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising directly or indirectly from: (a) your access to or use of the Website; (b) your breach or alleged breach of these Terms or any representations and warranties made herein; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party rights including intellectual property rights; or (e) any User Content you submit to or through the Website.

B.17.1 Governing Law

These Terms and all matters arising from or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

B.17.2 Jurisdiction

Subject to the arbitration clause below, all disputes arising out of or in connection with these Terms, the Website, or any purchase shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in Ahmedabad, Gujarat, India.

B.17.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt good-faith informal resolution by contacting us in writing at info@hidelifestyle.in with a clear description of the dispute, the relief sought, and your contact details. We will respond within 15 business days. This informal resolution period must be completed before proceeding to formal legal action.

B.17.4 Consumer Rights

Nothing in these Terms limits or restricts your rights under the Consumer Protection Act, 2019, including your right to approach the National Consumer Helpline (1800-11-4000) or the appropriate Consumer Disputes Redressal Commission or Forum.

B.17.5 Arbitration

For commercial disputes (not consumer disputes) that cannot be resolved informally, the parties may agree to resolve the matter through arbitration before a sole arbitrator mutually agreed upon under the Arbitration and Conciliation Act, 1996, seated in Ahmedabad, India. The arbitration shall be conducted in English. Each party shall bear its own costs unless the arbitrator orders otherwise.

Hide Lifestyle shall not be in breach of these Terms and shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to: acts of God; earthquake, flood, fire, cyclone, or other natural disasters; epidemic or pandemic (including COVID-19, its variants, or any future public health emergency); war, armed conflict, terrorism, or civil unrest; government actions, orders, restrictions, embargoes, or sanctions; nationwide or regional strikes, lockouts, or labour disputes; prolonged power outages or telecommunications failures; failure of third-party infrastructure, courier networks, or payment gateways; or any other event commonly referred to as force majeure.

In such events, we will notify you as soon as reasonably practicable and make commercially reasonable efforts to resume performance as soon as possible. If a force majeure event continues for more than 30 calendar days, either party may cancel the affected orders, and we will issue a full refund for any prepaid amounts.

We reserve the right to amend, modify, or replace these Terms at any time at our sole discretion. Updated Terms will be posted on the Website with a revised "Last Updated" date. For material changes that substantially affect your rights or obligations, we will provide at least 14 days' prior notice via email to registered users. Continued use of the Website after such notice period constitutes your acceptance of the revised Terms. If you do not agree, you must discontinue use of the Website and, if you have pending orders, contact us to discuss resolution.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect as if the severed provision had never been included. The invalidity of one provision shall not affect the validity or enforceability of any other provision.

Failure by either party to exercise any right under these Terms, or delay in exercising any such right, shall not constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.

These Terms, together with the Privacy Policy (Part A), Shipping Policy (Part C), Return & Refund Policy (Part D), Payment Policy (Part E), Intellectual Property Policy (Part F), and Corporate & Bulk Order Policy (Part G), constitute the entire and complete agreement between you and Hide Lifestyle with respect to the subject matter herein, and supersede all prior representations, understandings, negotiations, and agreements, whether written or oral, relating to the same subject matter.