Corporate & Bulk Order Policy

This Corporate & Bulk Order Policy ("Corporate Policy") governs all business-to-business (B2B) transactions, institutional purchases, and bulk orders placed with Hide Lifestyle. This Policy applies in addition to all other policies in this document. Where there is a conflict between this Corporate Policy and the retail Terms & Conditions (Part B) for a corporate transaction, this Corporate Policy prevails.

Hide Lifestyle offers bespoke premium leather gifting and branded merchandise solutions for: corporate gifting (employee recognition, client appreciation, leadership gifts); onboarding kits; conference and trade show merchandise; brand activations and product launches; festive gifting (Diwali, New Year, and other occasions); hospitality industry gifting; and institutional procurement.

• Bulk Order: A single order comprising 10 or more units of one SKU, or 20 or more units across multiple SKUs.
• Corporate Order: Any order placed by or on behalf of a company, LLP, partnership firm, proprietorship, trust, NGO, educational institution, government body, or public sector undertaking, regardless of quantity.
• Customized/Branded Order: Any order requiring embossing, debossing, laser engraving, screen printing, branded packaging, color customization, or any other form of personalization.
• Quotation: A formal written price proposal issued by Hide Lifestyle, valid for a specified period and subject to these Terms.
• Purchase Order (PO): A formal document issued by the buyer's authorized procurement or finance department authorizing and specifying the purchase terms.
• Production Go-Ahead: The date on which BOTH of the following have occurred: (a) written approval by the authorized client representative of the digital proof or physical sample; AND (b) receipt by Hide Lifestyle of the required advance payment.
• Lead Time: The number of business days from Production Go-Ahead to dispatch readiness at our facility, excluding shipping transit time.
• Advance: The initial deposit payment made by the client to confirm the corporate order.
• Authorized Representative: The specific individual at the client organization who is designated to approve proofs, authorize payments, and make binding decisions regarding the order.

• Initial Enquiry: Contact us at info@hidelifestyle.in or WhatsApp +91 98258 81666 with: company name and type of entity; product(s) of interest and approximate quantities; required delivery date(s); delivery location(s); any customization requirements (logo, branding, packaging); and budget range (optional but helpful).
• Availability Confirmation and Information Request: We will acknowledge your enquiry within 4 business hours and confirm product availability or suggest alternatives. We may request additional information such as final artwork files, delivery address list, or purchase order.
• Quotation Preparation: A formal written Quotation will be issued within 2–3 business days, covering: product-wise pricing, customization and setup charges, packaging charges, estimated shipping costs, GST, payment schedule, and estimated lead time.
• Quotation Validity: Quotations are valid for 15 (fifteen) calendar days from the date of issue. Post-expiry, a revised Quotation may be issued prices cannot be guaranteed after expiry.
• Order Confirmation: To confirm an order, the client must: (a) sign and return the Quotation or issue a formal Purchase Order; and (b) submit the required advance payment. The order is confirmed only upon receipt of both.

G.4.1 Available Customization Options

• Logo Debossing: The client's logo, initials, or text is heat-pressed into the leather surface, creating a permanent, tactile impression. Available on most leather products. Standard debossing area and character limits communicated per product.
• Logo Embossing (Raised): Creates a three-dimensional raised impression of the logo or design on the leather. Available on select products.
• Foil Stamping (Gold, Silver, or Custom Metallic): A metallic foil layer is applied within debossed areas, creating a premium visual effect. Available on select products and requires minimum quantity.
• Laser Engraving: High-precision laser engraving for fine-detail logos, serial numbers, or text on metal hardware (buckles, clasps, name plates, keyrings). Suitable for precision branding without surface indentation.
• Color Customization: Select products are available in custom or non-catalogue colors upon request, subject to minimum quantity (typically 100+ units per color) and extended lead time.
• Custom Stitching Color: Thread color can be customized on select products. Subject to MOQ and extended lead time.
• Branded Gift Boxes (Rigid or Folding): Custom-printed premium gift boxes with the client's brand colors, logo, tagline, and product photography. Available in rigid board (premium) and folding styles.
• Custom Inserts and Cards: Personalized message cards, brand storytelling inserts, care instruction cards, or event-specific greeting cards placed inside each gift box.
• Custom Product Tags: Hang tags with the client's branding or recipient-specific name tags for personalized gifting.
• Inner Lining Color Customization: Interior lining color customization available on select bag products for high-volume orders.

G.4.2 Artwork and File Requirements

• All logo and artwork files must be submitted in vector format: Adobe Illustrator (.AI), Encapsulated PostScript (.EPS), or high-resolution PDF (vector-based, minimum 300 DPI at actual emboss/print size). JPEG, PNG, BMP, and other raster formats are not acceptable for embossing or engraving.
• If your artwork is only available in raster format, we can arrange vector tracing/conversion for a separate fee. This will be quoted separately and may add 2–3 business days to the timeline.
• Brand colors for packaging must be specified in Pantone Matching System (PMS) or CMYK values. RGB or HEX values are acceptable for reference only, as screen-to-print color translation may differ. We will not be responsible for color variations if the client provides only RGB or HEX specifications.
• Maximum embossing area, minimum text height, and maximum number of characters supported per product type will be communicated in the Quotation and may vary by product.
• We reserve the right to decline artwork that: contains legally restricted or trademarked content belonging to third parties without proof of license; is technically infeasible to reproduce at the required scale; or is of unsuitable quality even after vector conversion.

G.4.3 Digital Proof and Sample Approval Process

• For all customized orders, a digital mock-up (proof) will be created within 3–5 business days of receiving approved artwork and advance payment confirmation. The proof will show the logo/design placement, approximate sizing, and finish on a product image.
• The client's Authorized Representative must provide written approval of the digital proof before production commences. Written approval can be via email ("I approve the proof" or similar) or WhatsApp message.
• For orders above 50 units, or where precise color matching or fine-detail reproduction is critical, we offer a pre-production physical sample. The physical sample will be created and dispatched to the client before bulk production begins. Sample creation charges (covering production and shipping) will be specified in the Quotation and credited against the final order value for proceeding orders.
• The client must review and approve or reject the physical sample within 5 business days of receipt. Approval restarts the lead time clock for bulk production. Rejection must be accompanied by specific, actionable feedback; we will then create a revised sample and restart the approval cycle.
• Once the digital proof or physical sample is approved in writing by the client's Authorized Representative, Hide Lifestyle bears no responsibility for any errors, deviations, or imperfections that were visible in and consistent with the approved proof/sample. This includes: (a) logo size or placement as shown in the proof; (b) color as approved in the sample; (c) text content and spelling as approved.
• Revisions to an approved proof or sample restart the approval cycle and will extend lead times. Multiple revision cycles may attract an additional design fee.

G.5.1 Volume Discount Structure

NOTE: Volume discounts apply to the base product price only and are NOT applicable to: customization charges (embossing, engraving, foil stamping); packaging charges (gift boxes, custom inserts); sample creation fees; vector conversion/design fees; or shipping and logistics charges. For mixed-SKU orders, the discount tier is determined by the total invoice quantity, not per-SKU quantity.

G.5.2 Customization and Setup Charges

• Embossing/Debossing Die Setup: A one-time die creation charge applies for new logos. The die can be reused for future orders at no additional setup cost within 2 years.
• Embossing/Debossing Per-Unit Charge: Charged per unit based on logo complexity and product type. Will be specified in the Quotation.
• Foil Stamping Setup and Per-Unit Charge: Setup charge plus per-unit application fee. Specified in Quotation.
• Laser Engraving: Per-unit charge based on design complexity. No separate setup charge.
• Gift Box Plate/Printing Setup: One-time printing plate or setup fee for custom packaging. Credited against bulk orders above a specified quantity.
• Physical Sample Creation: Flat fee covering material, production time, and shipping. Credited against final order for orders that proceed.
• Design/Vector Conversion: Hourly rate quoted separately; charged only if client cannot provide vector artwork.

NOTE: MOQs are subject to revision based on production capacity, raw material availability, and order timing. MOQs specified in a confirmed Quotation take precedence over the table above for that specific order.

G.7.1 Standard Payment Schedule

G.7.2 Accepted Payment Methods

• Bank Transfer (NEFT / RTGS / IMPS): Preferred method for all corporate payments. Bank account details will be provided in the Quotation and advance invoice. Reference the Quotation number in the transfer narration.
• Online Payment Gateway (Razorpay): Available for corporate orders with invoice value below INR 2,00,000. Payment link will be sent upon request.
• Cheque: Accepted from established corporate clients with a prior transaction history. Post-dated cheques are not accepted. Dispatch of goods occurs only after cheque clearance (minimum 3–5 banking business days).
• Purchase Order (PO) with Credit Terms: Accepted from: (a) Government bodies and Public Sector Undertakings (PSUs); (b) Listed public companies; (c) Established private companies with a prior transaction history with Hide Lifestyle. Credit period of Net-30 days from invoice date may be extended, subject to: submission of company registration certificate, authorized signatory details, and two trade references; internal credit approval; and a signed credit agreement.
• International Wire Transfer: Available for international corporate orders. SWIFT details provided on request. All bank charges and currency conversion costs are to be borne by the client.

G.7.3 Late Payment and Interest

• Balance payments must be received and confirmed before dispatch. Goods will not be dispatched until full payment is confirmed, regardless of the reason for delay.
• For corporate clients on Net-30 or other extended credit terms, invoices unpaid beyond the agreed due date will attract interest at the rate of 18% per annum (1.5% per month), calculated from the due date to the date of actual receipt.
• In addition to interest, Hide Lifestyle reserves the right to: (a) suspend processing of current and future orders from the client until outstanding balances are cleared; (b) revoke credit terms for future orders; (c) initiate legal or arbitration proceedings for recovery of outstanding amounts and associated costs.

G.7.4 GST, GSTIN, and B2B Invoicing

• All corporate invoices include GST at applicable rates. Tax invoices in compliance with the CGST Act, 2017, will be issued for all B2B transactions.
• For Input Tax Credit (ITC) eligibility, the client must provide their valid GSTIN at the time of placing the order. A valid GSTIN provided enables us to file a B2B supply return (GSTR-1), allowing the client to claim ITC in their GSTR-3B.
• GSTIN provided after invoice issuance cannot be incorporated due to GST filing timelines. We will not be responsible for ITC unavailability due to late GSTIN submission.
• For multi-location deliveries, GST place-of-supply rules (CGST + SGST for same-state; IGST for inter-state) will apply per delivery location, as required by GST law.
• Advance invoices (receipt vouchers) and final tax invoices will be issued in compliance with GST documentation requirements.
• E-invoicing (IRN generation via IRP) will be applied where mandated by applicable turnover thresholds under GST regulations.

NOTE: Lead times are in business days and exclude shipping transit time. All timelines begin from the Production Go-Ahead date. Delays caused by late artwork submission, delayed proof approvals, late advance payment, or multiple revision cycles will proportionally extend the lead time. Hide Lifestyle is not responsible for event or occasion disruption caused by client-caused delays.

• We can fulfill corporate orders with delivery to multiple addresses across India within a single order. Each delivery location is treated as a separate shipment.
• A complete and final list of all delivery addresses, contact persons, and individual item quantities must be submitted in the format specified by our corporate team at least 7 business days before the planned dispatch date. Late submission of delivery lists will delay dispatch.
• Shipping charges for multi-location deliveries will be calculated per delivery location and will be itemized in the Quotation or as a separate shipping invoice.
• We cannot guarantee simultaneous delivery to all locations. Transit times vary by geography, and packages may arrive on different days. We will provide tracking information for all individual shipments.
• Any special delivery requirements or restrictions (e.g., security gate clearance, loading dock access, specific delivery windows, or contact-only delivery) must be communicated in writing at least 5 business days before dispatch so we can provide appropriate instructions to the courier.
• For bulk deliveries to a single corporate location (e.g., a single office or warehouse), freight forwarding and pallet-based shipping can be arranged for large volumes. Please discuss requirements at the enquiry stage.

All cancellation requests must be submitted in writing to info@hidelifestyle.in by the client's Authorized Representative. Verbal cancellation requests will not be accepted. We will acknowledge written cancellation requests within 1 business day.

• All corporate order products undergo 100% individual unit quality inspection before packing and dispatch. Our QC process checks: stitching integrity at all seam points; hardware functionality (zippers, buckles, clasps, snaps); leather surface quality (grain consistency, surface finish, absence of processing defects); embossing/engraving quality and consistency (centering, depth, alignment with approved proof); and packaging condition and print quality.
• A Quality Inspection Report (QIR) is available on request for orders above 50 units. The QIR will cover the number of units inspected, defect categories observed, and units passed/failed.
• Pre-dispatch inspection by the client or their designated representative at our facility is available by prior written appointment for orders above 100 units. The client must notify us at least 5 business days in advance to arrange access and scheduling.
• All quality complaints must be reported in writing within 5 (five) business days of the delivery date for the relevant shipment, with supporting photographic evidence. Complaints submitted after this window will not be accepted.
• Confirmed defective units will be replaced as a priority. Replacement lead time depends on the nature of the defect and available production capacity, and will be communicated within 3 business days of defect confirmation. For large-volume defects, a partial replacement batch may be dispatched first to minimize delay.

• By submitting brand artwork, logos, slogans, or other content to us for customization, the client represents and warrants that: (a) the client is the registered owner or holds a valid license to use such intellectual property; (b) the use of such content by Hide Lifestyle exclusively for fulfilling the client's order does not infringe any third-party intellectual property rights, moral rights, or other legal rights; and (c) the content does not contain anything that is defamatory, obscene, or unlawful.
• The client agrees to indemnify, defend, and hold harmless Hide Lifestyle from any claims, damages, losses, legal fees, and penalties arising from intellectual property infringement related to client-submitted materials, including any cease-and-desist claims or trademark disputes.
• Custom embossing dies, engraving tooling, print plates, or molds created exclusively for a client's order and paid for as part of the Quotation will not be used for other clients' orders without the original client's written consent. Such tooling may be stored by Hide Lifestyle for up to 2 years for future reorders at no charge.
• Photographs and visual representations of completed corporate orders (finished products and packaging) may be used by Hide Lifestyle for portfolio display and marketing purposes unless the client submits a written confidentiality request at the time of order placement. We respect all such confidentiality requests.

The corporate client, by placing an order, represents and warrants to Hide Lifestyle that:

• The client entity is duly organized, validly existing, and in good standing under the laws of the jurisdiction of its incorporation or registration
• The individual placing or confirming the order on behalf of the entity has full legal authority to bind the entity to these Terms and any Quotation or Purchase Agreement
• The GSTIN, company registration number, and all other details provided to Hide Lifestyle are accurate, current, and valid
• All artwork, brand materials, logos, and slogans provided for customization are owned by or properly licensed to the client, and their use by Hide Lifestyle for fulfillment purposes is lawful
• The purchase and use of Hide Lifestyle products in connection with the client's business activities complies with all applicable laws and regulations
• The client will pay all invoiced amounts by the due dates specified in the Quotation or Purchase Agreement

Both parties agree to hold in strict confidence any proprietary, commercial, technical, or strategic information disclosed by either party in the course of a corporate engagement, including: pricing arrangements; discount terms; design briefs and brand guidelines; business strategies or intentions; and any information marked as "Confidential" by the disclosing party.

This mutual confidentiality obligation shall survive the completion, expiry, or termination of the order for a period of 2 (two) years, except for information that: (a) is or becomes publicly available through no act or omission of the receiving party; (b) was already lawfully in the possession of the receiving party at the time of disclosure; (c) is independently developed by the receiving party without reference to the disclosed information; or (d) is required to be disclosed by law, court order, or regulatory authority, in which case the disclosing party must be promptly notified (where legally permissible) before such disclosure.

• Hide Lifestyle's maximum aggregate liability for any claim arising from a corporate order shall not exceed the total invoice value of the Products directly forming the subject of the claim, excluding taxes and shipping charges.
• Hide Lifestyle shall not be liable for: (a) indirect, incidental, consequential, or punitive damages; (b) loss of profit, revenue, goodwill, or business opportunity; (c) event or launch disruption losses caused by delivery delays; (d) reputational harm; (e) the cost of alternative procurement from other suppliers; (f) any claim by the client's end-recipients or employees arising from product quality.
• Hide Lifestyle shall not be liable for fulfillment delays attributable to: late artwork submission; delayed proof approvals; late advance payment; incomplete delivery address information; force majeure events; or delays caused by courier partners.
• Corporate clients are strongly advised to plan orders with adequate lead time buffers, particularly for orders with fixed-date events (conferences, Diwali, year-end ceremonies). Hide Lifestyle does not accept liability for event-related losses caused by delivery delays.
• These limitations apply to the maximum extent permitted by applicable law. Nothing in these Terms limits Hide Lifestyle's liability for fraud, gross negligence, or any liability that cannot be excluded under Indian law.

• In the event of a dispute arising from a corporate order, the parties agree to first attempt resolution through good-faith direct negotiation between senior representatives of both parties for a period of 15 (fifteen) calendar days from the date the dispute is first raised in writing.
• If the dispute is not resolved through negotiation, and the disputed amount is INR 10,00,000 (Ten Lakhs) or below, the parties may refer the dispute to a Sole Arbitrator mutually agreed upon by both parties under the Arbitration and Conciliation Act, 1996. If the parties cannot agree on an arbitrator within 10 days, either party may apply to the appropriate appointing authority.
• For disputes above INR 10,00,000, the parties shall submit to the exclusive jurisdiction of the courts of competent jurisdiction in [City, State], India.
• The seat and venue of arbitration shall be [City], India. The language of arbitration shall be English. Each party shall bear its own costs of arbitration unless the arbitral award provides otherwise.
• Nothing in this clause prevents either party from seeking urgent interim relief, injunctions, or other equitable remedies from a competent court.