Shipping Policy

This Shipping & Delivery Policy governs the dispatch, transit, and delivery of all orders placed on www.hidelifestyle.in. It forms an integral part of our Terms & Conditions and should be read in conjunction with them. All references to "business days" in this policy exclude Sundays and all public holidays notified by the Government of India.

• We currently ship to all serviceable PIN codes within India. Serviceability is determined by the availability and capacity of our logistics partners in your area.
• Delivery to remote, hilly, or connectivity-limited areas including parts of Jammu & Kashmir, Ladakh, the Northeastern states (Arunachal Pradesh, Manipur, Mizoram, Nagaland, Sikkim, Tripura), the Andaman & Nicobar Islands, and Lakshadweep is subject to courier partner availability, may have significantly extended timelines (up to 15 business days), and may attract higher shipping charges.
• International shipping is not currently offered for retail orders. For international corporate or bulk orders, please contact info@hidelifestyle.in to discuss a bespoke arrangement including freight, customs, and import compliance.
• We do not ship to PO Boxes, post office addresses, or military field post addresses without prior written arrangement.
• If your PIN code is found to be unserviceable at the time of checkout, you will be notified and prompted to provide an alternative delivery address.

• Orders are processed by our fulfillment team within 24–48 hours of payment confirmation on business days. Orders received after 3:00 PM IST may be processed the following business day.
• Orders placed on Sundays or public holidays will begin processing on the immediately following business day.
• Customized orders (with embossing, debossing, branded packaging, or other personalization) have extended dispatch timelines as specified in Part G of this document.
• A dispatch notification containing your tracking number will be shared via email and/or WhatsApp within 24 hours of the order being handed over to the courier partner.
• Please ensure your registered email address and WhatsApp number are accurate and actively monitored to receive shipping updates, delivery alerts, and courier contact attempts.

All timelines above are estimates provided by our courier partners based on typical transit conditions. They are not guaranteed delivery dates. Actual delivery may be affected by weather events, courier capacity constraints, local strikes, festivals, public holidays, or customs delays.

NOTE: We do not offer express or guaranteed next-day delivery at this time. Estimated timelines begin from the date of dispatch, not from the date of order placement.

• We partner with reputable courier services including BlueDart, Delhivery, DTDC, Ekart, Xpressbees, and others. The selection of a courier partner for a specific order is made by our fulfillment team based on serviceability, transit time, and reliability for your location. You may not request a specific courier partner for your order.
• All courier partners are independently operated businesses. While we select partners with strong service records, we are not responsible for delays, mishandling, or lost packages attributable to the courier partner's operations. However, we will actively assist you in resolving issues with courier partners on your behalf.

• A unique tracking ID or AWB (Airway Bill) number will be shared via email or WhatsApp within 24 hours of dispatch.
• You can track your order at any time through: (a) your account under Profile > Orders on the Website; or (b) the courier partner's tracking portal using the provided tracking number.
• Tracking updates are pushed by the courier partner's system and may be delayed by 12–24 hours in some cases, particularly in remote areas or during peak shipping seasons. A delay in tracking updates does not necessarily indicate a problem with your shipment.
• If your tracking status shows no movement for more than 5 consecutive business days, or if you have concerns about your shipment's status, contact us at info@hidelifestyle.in with your order number and tracking ID.

C.6.1 Delivery Attempts

• Our courier partners will attempt delivery at the address you provided. Most partners make 2–3 delivery attempts on different days before returning the shipment.
• For each failed delivery attempt, the courier will leave a notification (physical or digital) and contact you at the registered mobile number to arrange a reschedule.
• If all delivery attempts fail due to recipient unavailability, incorrect address information, refusal to accept, gated/restricted access, or inaccessibility the shipment will be returned to our facility. In such cases: (a) the original paid shipping charges are non-refundable; (b) re-dispatch (if you wish to receive the order) will require payment of fresh shipping charges in advance; (c) if you prefer a refund instead of re-dispatch, the product cost will be refunded after return receipt and inspection, less original shipping charges.

C.6.2 Delivery Address Accuracy Your Responsibility

• You are solely responsible for providing a complete, accurate, and accessible delivery address at the time of placing your order. The address must include: house/flat/unit number; floor number (for multi-storey buildings); building or society name; street name; area or locality; city; state; and PIN code.
• If your delivery address is in a gated community, office complex, or other access-restricted premises, please provide the relevant access instructions or a contact number for the delivery agent in the delivery notes field.
• Address changes after an order is dispatched are generally not possible. If you notice an address error after placing your order but before dispatch, contact us immediately at info@hidelifestyle.in or WhatsApp.
• We shall not be held liable for non-delivery, misdelivery, theft, or damage arising from incorrect, incomplete, or unclear address information provided by you.

C.6.3 Delivery to Third Parties (Gift Orders)

• If you are sending an order as a gift to a third party, you are responsible for: ensuring the recipient's availability and willingness to receive the package; providing an accurate and complete delivery address for the recipient; and informing the recipient that a package is expected.
• We can include a personalized gift message with your order (specify at checkout or via WhatsApp). Gift wrapping and premium gift box packaging are available on request, subject to availability and applicable charges.
• Risk of loss and title pass to you (the purchaser) upon our delivery to the courier, regardless of who the physical recipient is. Any issues with delivery at the recipient's end should be reported by you as the account holder.

• All orders are packaged securely to protect products during transit. Standard packaging includes product-specific dust bags or pouches, protective wrapping, and a durable outer shipping box or mailer.
• Our packaging is plain and discreet by default the outer package does not display product details visible to third parties.
• Premium gift box packaging, custom gift wrapping, ribbon finishing, and personalized message cards are available on request at checkout or via WhatsApp, subject to availability and applicable charges.
• We use environmentally considerate packaging materials where operationally feasible and are actively working to reduce our packaging footprint.

• Legal title to and risk of loss for the products you purchase passes from Hide Lifestyle to you upon our delivery of the products to the courier partner for dispatch. This means that once we hand over your order to the courier, any loss, theft, or damage in transit is a matter to be resolved between you and us (we will assist with courier claims on your behalf as described below), not between you and the courier directly.
• We do not separately purchase shipping insurance for standard retail orders. For high-value corporate or bulk orders, shipping insurance may be arranged and will be specified in the Quotation.

C.9.1 Products Damaged in Transit

• If your order arrives with visibly damaged outer packaging: (a) photograph the sealed packaging before opening; (b) open the package in front of the delivery agent where possible and note any discrepancy on the delivery receipt; (c) photograph all damaged contents immediately upon opening.
• Report damaged-in-transit products to us within 24 hours of delivery by emailing info@hidelifestyle.in with your order number and a minimum of 5 clear photographs (damaged packaging exterior, damaged packaging interior, all damaged products, product labels, and any courier delivery receipt or POD).
• We will coordinate with the courier partner to file a transit damage claim and will arrange a replacement or full refund as applicable, within 7–10 business days of claim initiation.
• Transit damage claims submitted more than 24 hours after confirmed delivery may not be accepted. We strongly recommend inspecting your order immediately upon receipt.

C.9.2 Lost Shipments

• If your tracking status has not updated for more than 5 consecutive business days, or if your order is marked "Delivered" by the courier but has not been received by you, please contact us at info@hidelifestyle.in within 7 calendar days of the expected delivery date.
• We will initiate a formal investigation (tracer) with the courier partner, which typically takes 7–14 business days to conclude.
• If the shipment is confirmed lost by the courier partner through their investigation process, we will offer you: (a) re-dispatch of the same or equivalent product (subject to availability); or (b) a full refund to your original payment method within 7–10 business days of confirmation.
• Claims for lost shipments cannot be initiated more than 30 calendar days after the expected delivery date.

C.9.3 Missing Items in Delivered Orders

• If your delivered order contains fewer items than ordered, or if an item is missing from inside the package, report the discrepancy to us within 24 hours of delivery with: your order number; a photograph of the delivered package contents; and a photograph of the outer packaging (to confirm it arrived sealed).
• We will investigate and, upon confirmation of a packing error, dispatch the missing item(s) at no additional charge or provide a proportional refund.

Shipping terms for corporate and bulk orders including multi-location delivery, freight arrangements, branded packaging, and shipping charges for large-volume orders are governed by Part G of this document and the specific terms of the Quotation or Purchase Agreement issued for each corporate order.