Return and Refund Policy

Hide Lifestyle is committed to your complete satisfaction. This policy sets out the comprehensive terms governing returns, exchanges, and refunds for all products purchased on www.hidelifestyle.in. Please read this policy carefully before making a purchase as it contains important conditions, timelines, and limitations.

This policy applies to retail individual orders. Corporate and bulk order return conditions are governed by Part G.

D.1.1 Return Window

• Returns are accepted within 5 (five) calendar days from the date of delivery as confirmed by the courier partner's tracking system. This is the "Return Window".
• Day 1 of the Return Window commences on the calendar day that your shipment tracking status is updated to "Delivered". Day 5 is the last day on which a return request may be initiated.
• Return requests submitted after the 5-day Return Window has elapsed will be declined without exception, regardless of the reason for return.

D.1.2 Return Eligibility Mandatory Conditions

For a return to be accepted, ALL of the following conditions must be satisfied simultaneously. Failure to meet any single condition will render the product ineligible for return:

• The product must be unused, unworn, and in its original, unaltered condition. Any evidence of use including creasing, stretching, scuffing, or soiling will result in rejection.
• All original tags, stickers, barcodes, and product labels must be attached to the product in their original state. Tags that have been removed, detached, or damaged will result in rejection.
• The product must be returned in its original, complete packaging including the product box, dust bag, tissue paper, care card, and any other included accessories. Missing packaging components will result in rejection.
• The product must be free of any odour, staining, cosmetic alteration, or physical damage caused by the customer, including contact with perfumes, creams, liquids, or other substances.
• The product must not have been customized, embossed, monogrammed, or altered in any way after delivery.
• A valid order number and a clearly stated reason for return must be provided at the time of initiating the return request.
• The return request must be initiated within the 5-day Return Window described in Section D.1.1.

D.1.3 Non-Returnable Products Absolute Exclusions

The following products are strictly non-returnable and non-refundable under any circumstances, except as provided under Section D.5 (Defective, Damaged, or Incorrect Products):

• Customized products: Any product that has been personalized through embossing, debossing, laser engraving, monogramming, screen printing, foil stamping, or any other form of customization at the customer's request.
• Sale and clearance products: Any product purchased during a sale event, at a discounted or clearance price, or marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Products showing evidence of use: Any product bearing signs of having been used, worn, washed, or carried, including but not limited to: creasing from use, presence of items placed inside the bag, contact marks, scuffs, or interior soiling.
• Products with removed or damaged tags: Products from which original tags, labels, or barcodes have been removed, detached, or defaced.
• Products with missing packaging: Products returned without their original packaging, dust bag, box, or accessories.
• Products with customer-caused damage: Products damaged due to improper handling, storage, cleaning, or use after delivery.
• Gift orders initiated by a third party: The original purchaser (account holder) must initiate the return; we cannot accept return requests from gift recipients who are not the account holders.
• Products from lapsed return windows: Products for which the 5-day Return Window has expired.

D.2.1 Exchange Window

• Exchanges are accepted within 7 (seven) calendar days from the date of delivery (2 days longer than the return window). Day 1 commences on the confirmed delivery date.
• An exchange request must be initiated within this 7-day window. If the exchange request is approved but the desired replacement product is temporarily out of stock, we will process the exchange as soon as the product becomes available, provided the request was initiated within the window.

D.2.2 Exchange Conditions

All eligibility conditions listed in Section D.1.2 apply equally to exchange requests.

• Exchanges are available for the following: (a) a different color variant of the same product; (b) a different size (where sizing variants exist); (c) a different product of equal or greater value (customer pays the price difference, if any, before the exchange is processed).
• An exchange for a product of lesser value than the original purchase will be processed, with the difference issued as store credit (not as a cash refund).
• Exchanges are subject to availability of the desired replacement product at the time your returned item is received and inspected. We will confirm availability before processing.
• If the desired replacement product is unavailable and no alternative is acceptable to you, we will process a full refund to your original payment method.

D.2.3 Exchange Shipping Responsibility

• You are responsible for the cost of returning the original product to us, unless the exchange is necessitated by a product defect or our packing error.
• We will dispatch the replacement product to your registered address at no additional shipping charge for the first exchange per order. Subsequent exchanges on the same order will attract standard shipping charges.

• Initiate Your Request: Contact us within the applicable window by: (a) emailing info@hidelifestyle.in; or (b) messaging us on WhatsApp at +91 98258 81666. Provide your order number, the product name and variant, your reason for return or exchange, and clear photographs showing the product in its current condition.
• Request Review: Our customer support team will review your request within 2 business days and communicate the decision via email or WhatsApp. If approved, you will receive a Return Merchandise Authorization (RMA) number and the return shipping address.
• Package the Product: Pack the product securely in its original packaging. Include the RMA number clearly written on the outer packaging. Do not return without a valid RMA unauthorized returns will be refused and returned to the sender at their cost with no refund or exchange processed.
• Ship the Product: Send the package using a reputable tracked courier service (Bluedart, DTDC, Delhivery, or similar). Retain your proof of dispatch and the tracking number, as these will be required if the return shipment is lost or delayed. We are not responsible for returns lost or damaged in transit.
• Receipt and Inspection: Upon receipt of the returned product at our facility, we will inspect it within 3 business days to verify that all eligibility conditions are met.
• Resolution: (a) If approved: we will process the refund or dispatch the replacement product within 3–5 business days of inspection approval. (b) If rejected: we will notify you of the rejection with specific reasons and arrange to return the product to you at your cost.

NOTE: Returns sent without a valid RMA number, or returns of products that do not meet eligibility conditions, will be rejected and returned to the sender. No refund or exchange will be processed in such cases.

D.4.1 Circumstances Qualifying for Refund

Refunds are issued in the following circumstances:

• Approved returns where the returned product passes inspection and meets all eligibility conditions
• Order cancellations initiated by the customer before the order is dispatched
• Order cancellations or rejections by Hide Lifestyle (due to stock unavailability, pricing errors, or other reasons within our control)
• Confirmed manufacturing defects or transit damage where replacement is not possible or not requested by the customer
• Products confirmed lost in transit after courier investigation
• Pre-orders cancelled before dispatch due to fulfillment delay exceeding 30 days beyond the estimated date

D.4.2 Refund Method and Processing

Refunds are processed exclusively to the original payment method used at the time of purchase. We do not issue refunds via cash, cheque, demand draft, or to a different bank account or payment method.

Refund processing is handled through Razorpay and is subject to the following typical timelines after we initiate the refund:

• UPI and digital wallets: 1–3 business days
• Net banking: 3–5 business days
• Debit cards: 5–7 business days
• Credit cards: 7–10 business days (depending on your card issuer and billing cycle)

If you do not receive the refund within the stated timelines, first check your bank account or payment app transaction history, then contact your bank. If the issue persists, contact us at info@hidelifestyle.in with your order number and Razorpay refund reference number.

D.4.3 Partial Refunds

• Where only part of an order is eligible for return (e.g., one product out of a two-product order is returned), a partial refund will be issued for the eligible item(s) only.
• Shipping charges are non-refundable in all circumstances, unless: (a) the return is due to a confirmed manufacturing defect; (b) the return is due to an incorrect product sent by us; or (c) the order was cancelled by Hide Lifestyle before dispatch.
• For bundle or combo product purchases, if you return only a portion of the bundle, the refund will be calculated at the individual product's pro-rated contribution to the bundle price, not at the standalone retail price.

D.4.4 Refund Timeline Reference

D.5.1 Reporting Requirements

• If you receive a product that is: (a) physically damaged due to transit mishandling; (b) has a manufacturing defect (stitching failure, hardware malfunction, material separation, or similar); or (c) is a different product, color, size, or variant from what you ordered you must contact us within 48 hours of delivery.
• Report the issue to info@hidelifestyle.in with: (a) your order number; (b) a clear written description of the problem; and (c) a minimum of 5 photographs from multiple angles including: the full product, close-up of the defect, product label/tag, and the packaging as received.
• Do not use, wash, or alter a defective product after noticing the defect. Continued use after a defect is noticed voids your claim.
• Defect claims submitted more than 48 hours after confirmed delivery will not be accepted.

D.5.2 Our Resolution Process

• We will acknowledge your defect claim within 24 hours of receipt.
• Our quality team will review the claim and communicate a decision within 3 business days. We may request additional photographs or information during this review.
• If the defect or error is confirmed: (a) we will arrange pickup of the defective product at no cost to you; (b) upon receipt and verification of the returned product, we will dispatch a replacement product (subject to availability) within 5–7 business days, or issue a full refund including original shipping charges within 5–7 business days.
• If we determine that the alleged defect is attributable to: normal wear and tear, improper handling or care, misuse beyond the product's intended purpose, or deliberate damage we will notify you with a detailed explanation of our assessment and the specific evidence considered. No refund or replacement will be provided in such cases.

• In lieu of a cash refund, we may offer store credit in the form of a digital coupon or e-voucher applicable to future purchases on www.hidelifestyle.in.
• Store credit is valid for 12 (twelve) months from the date of issuance. Expired store credit cannot be reactivated or extended.
• Store credit can be used across multiple purchases until fully utilized. It cannot be transferred to another account.
• Store credit has no monetary value and cannot be encashed, refunded, or applied to shipping charges.
• Store credit cannot be combined with other promotional discount codes or offers unless specifically stated.